Support & FAQ

Quick answers. Can't find yours? Contact us.

For Crew Members

Is Embarking Crew really free for crew members?

Yes. Creating a profile, browsing jobs, applying, and messaging employers is always free for crew. We never charge job seekers — only employers pay, for posting and promoting listings.

My profile photo or CV won't upload — what do I do?

Try uploading again from a stable connection first — this covers most one-off failures. If it still won't save after a retry, contact us with your account email and we'll look into it directly.

How do I know a job listing is legitimate?

All employers on Embarking Crew create an account before posting. That said, no platform can guarantee every listing is scam-free. Be cautious of any employer asking you to pay a fee to be hired, and use the "Report this listing" link on any job page if something feels off.

I forgot my password / can't log in.

Use the Forgot Password link on the login page to reset it by email.

For Employers

How much does it cost to post a job?

See our Pricing page for current plans. We're running a free launch offer on all plans right now while checkout is being finalized.

How do I pay for a listing?

Click "Request Payment Link" at checkout and our team will follow up by email with a secure payment link. Full card processing is handled by Stripe — we never see or store your card details.

Can I edit or remove a job listing after posting?

Yes — manage all your active listings from My Listings, including editing details or closing a listing at any time.

How do I search candidate profiles?

Use Search Candidates from your employer account to browse crew profiles by role, department, or availability.

Still stuck? Send us a message

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